Silos are often heavily guarded fortresses which are protected by impenetrable vines of bureaucracy, entrenched interests and Established Ways of Doing Things.
Silos limit the workers’ access to knowledge about their customers and their opportunities to use that knowledge to better serve the marketplace.
Silos obscure the overall visibility of work being done in the organization as a result of multiple interfaces, disjointed processes, and complex data integration.
There are many types of silos:
Collaborative and Communication silos:
It is often very difficult for workers to collaborate effectively with users of other systems at the real-time point of decision. Emails and phone calls are poor mediums when the need to take action is now. Interaction between multiple departments that need to make a decision handled through email and telephone means no tracking and no automated ability to follow-up if tasks are slipping. As a result, business action is less than optimal, and valuable insights are lost.
The lack of a common understanding of what needs to be done and the context in which it needs to be accomplished leads to less than optimum results.
Front-, middle- and back-office functions are usually componentized and departmentalized. There is often limited and sometimes almost hostile interaction between the various parts of an organization’s value chain, which discourages collaborative work and makes virtual teaming next to impossible and why process silos don’t work.
Data is typically organized into different systems that cannot talk to each other, resulting in the same data having to be keyed in multiple times. Where integration is attempted, there is the added complexity of each system having its own unique method of integration. Data silos force users to go to multiple applications and use multiple data sources to get a single task done.
Many users find themselves in the situation where they need to integrate data from a variety of applications to get their work done, and the only way to do it is to copy and paste it into a spreadsheet.
In addition, data is often incomplete, missing, duplicated, or inaccurate. This makes many business processes inefficient, ineffective, and costly, increasing organizational risk. Employees will waste time looking for the data they need – or spend too little time and make decisions based on incomplete information.
Billions of dollars are lost every year because information systems don’t work together. A vast amount of unnecessary time is spent in every office in every corner of the world just trying to act as the glue between systems. This is particularly true when a single task that needs to be done requires information from more than one system. This means that a user has to take the time to compose the information they need to complete the task. Not only does it waste time, it is prone to error and can impair decision making.
What to do?
The solution is to build cross-functional business processes that cut across silos:
Ready to eliminate process silos? Get Work-Relay!
The solution is to build cross-functional business processes that cut across silos. These processes need to include a common database and a common collaboration platform. With that functionality in place, you need a tool capable of building the processes. That’s where Work-Relay on Salesforce App Cloud comes in.
The Work-Relay solution includes the following:
- A centralized database provides a single, non-redundant source of truth, eliminating the cutting and pasting of spreadsheets, and manages an unlimited amount of data.
- Automated monitoring provides complete visibility over the implantation process for all involved, and a dashboard provides a snapshot of current status.
- Workflow eliminates lag time between tasks, and ensures that nothing falls through the cracks.
- Automated notifications and updates reduces lag time and cycle time.
- Guaranteed performance and uptime.
- Automated integration.
- Eliminated need for backups and disaster recovery.
- Chatter allows all parties, both inside and outside the organization, to communicate in real-time, significantly reducing email traffic and speeding up problem resolution.
- Chatter allows a knowledge base to be built organically, reducing the time required for future installation.
- Mobile enablement allows technicians to complete checklists and register and assign issues immediately.
- Reporting and analytics are used to determine violations of SLA’s, bottlenecks, and comparative performance among vendors.
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