Typical Challenges:

  • Siloed visibility into plans, status and results across a broad range of people.
  • Lack of early warning system that alerts when SLA targets are in jeopardy.
  • Spreadsheets and generic project management tools are unable to handle the complexity and volume of projects.
  • Fragmented collaboration across multiple communication channels.
  • Cumbersome visibility and sharing.
  • Inability to include external users in processes.
  • Inability to rapidly respond to changing customer demands.
  • Inability to review and improve processes.
Cinque Terre

 

Solutions:

  • Flexible Process Creation: Easily create process variations for different customers to ensure optimum outcomes.
  • Work-Relay Smart Steps: Deliver just-in-time knowledge for process participants to efficiently complete their process steps.
  • Work-Relay Progress Dashboard: Complete real-time visibility of process progress.
  • Complete Information Visibility: Reduce miscommunication by centralizing accurate information making changes immediately visible.
  • Chatter: Deploy faster problem resolution through contextual collaboration.
  • Automated Alerts: Reduce lag time through notifications, reminders and escalations.
  • Work-Relay Smart Forms: Capture accurate data, faster.
  • Automation: Auto database updates, issue creation and web service invocation increases efficiency and improves accuracy.
  • Rules, Reminders and Checklists: Execute more efficient and timely work transitions.
  • Reliable Performance Metrics: Allow for continual process improvements.
  • Consolidated Data: Make smarter decisions with timely updates and consolidated information.
  • Audit Trail: Increased accountability through a detailed task tracking.

Subscribe to our Blog

Stay up to date with the latest marketing, sales, and service tips and news.

We're committed to your privacy. We uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our privacy policy.

Share This Article